A person is eligible for services up to five years after their arrival in Australia. Flexibility may be shown to this timeframe and other visa subclasses in exceptional circumstances.
These circumstances can include Homelessness, Family Violence, Disability, Mental Health and other health needs.
Any individual or agency can refer someone to CCS. To make a referral, visit the Department of Social Services website for the complex case support program.
If you wish to discuss a case prior to making a referral, please contact our Casework Team on (03) 5260 6000.